Description

You will define and drive the product strategy for AI enablement within ServiceNow, owning the roadmap and execution of chat-based AI ticket assistance.

This role is remote.

Responsibilities

• Define and maintain the AI enablement roadmap, aligning with IT and business goals.
• Collaborate with design and engineering to build an intuitive, chat-based interface for AI ticket assistance and creation.
• Translate the vision for chat-driven service interactions into actionable product requirements for ServiceNow integration.
• Gather user feedback from internal groups to structure them into the AI-assisted workflow.
• Define success metrics (e.g., resolution rates, ticket creation time) and oversee post-launch performance tracking.

Required Skills

• 7+ years of Product Management experience with enterprise software or ITSM platforms.
• Proven ability to define product strategy and drive execution across technical teams.
• Strong understanding of AI/Chatbot technologies, including LLM-based systems.
• Experience integrating conversational AI into enterprise workflows.
• Hands-on experience with ITSM platforms, preferably ServiceNow.
• Proficiency in Agile methodologies and frameworks.
• Strong analytical mindset for defining KPIs and success metrics.
• Excellent stakeholder management skills, comfortable with senior leadership interaction.
• Experience with GCP.

Preferred Skills

• Bachelor's degree in a relevant technical field.

Key Skills

Education

Bachelor's degree