Description

Lead end-to-end legal case management system implementations, from process documentation to post-implementation evaluation.

This role is on-site.

Responsibilities

• Document "as-is" business processes by conducting agency briefings and interviewing staff to capture workflows, reporting, and analysis requirements.
• Manage SaaS vendor implementations, including software demonstrations, troubleshooting, and coordinating with internal and external stakeholders.
• Develop comprehensive project documentation, including policies, procedures, online user guides, desk manuals, and standard operating procedures.
• Execute communication and training strategies for affected employees, providing updated manuals and conducting training sessions as new standards emerge.
• Serve as the primary point of contact for project-related issues, tracking metrics and preparing periodic status reports for sponsors and stakeholders.

Required Skills

• 5+ years of experience in Project Management.
• PMP certification.
• Proficiency in MS Project.
• Advanced use of Microsoft Excel and Word.
• Experience with Microsoft Teams and SharePoint.
• Ability to document complex business process workflows and programmatic processes.
• Experience managing SaaS vendor relationships and implementations.

Preferred Skills

• Strong stakeholder management and communication skills.

Key Skills

Education

Any Graduate