Description

Key Responsibilities
·       Lead day‑to‑day project management across all D365 workstreams (F&O, CE, Field Service).
·       Serve as the intermediary between the Systems Integrator, business leaders, and core IT team.
·       Drive alignment on project scope, requirements, dependencies, and milestones.
·       Manage the Discovery phase activities, deliverables, and stakeholder coordination.
·       Develop and maintain project plans, RAID logs, status reports, and executive updates.
·       Ensure risks, issues, and decisions are documented, escalated, and resolved promptly.
·       Support and validate SI deliverables including solution design, architecture, configuration, testing, and cutover planning.
·       Oversee a multi‑phase implementation approach, ensuring each phase stays on track.
·       Coordinate UAT planning, end‑user preparation, adoption efforts, and change management activities.
·       Maintain strong governance, quality assurance, and compliance with program standards.
 
Required Qualifications
·       5+ years project management experience with Microsoft Dynamics 365, including F&O and/or CE.
·       Proven experience managing ERP and CRM migration or modernization projects.
·       Ability to coordinate across business units, technical teams, and external SIs.
·       Strong understanding of implementation lifecycles including discovery, design, build, testing, deployment, and hypercare.
·       Excellent communication, stakeholder management, and documentation skills.
·       Experience driving aggressive timelines and delivering large programs under tight schedules.
·       Strong understanding of data migration, integrations, and cross‑platform dependencies.
 
Preferred Qualifications
·       Experience with multi‑phase rollouts or staged go‑live strategies.
·       Background in Field Service implementations within D365 CE.
·       PMP, Agile, or Scrum certification a plus

Key Skills

Education

Bachelor's degree