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Noblesoft Technologies Logo
Sr. Salesforce Business Analyst

Noblesoft Technologies

 

Adelphi, MD, USA

Posted On: 15+ days ago
Experience: 7+ years
Availability: Remote
Openings: 1
Category: Sr. Salesforce Business Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will lead discovery workshops and document business requirements for enterprise Salesforce solutions.

This role is hybrid.

Responsibilities

  • Lead discovery workshops and elicit, refine, and decompose business requirements.
  • Design and document solution architectures for Service Cloud, Omni-Channel, Communities, and Case Management.
  • Create functional specifications, user stories, wireframes, and process maps.
  • Maintain system protocols, traceability, and design documents through the SDLC.
  • Collaborate within Agile teams using Jira or Azure DevOps to deliver solutions.

Required Skills

  • 7+ years of experience leading discovery workshops and documenting requirements.
  • 5+ years as a Salesforce Business Analyst or System Administrator.
  • Salesforce Admin (ADM-201) certification is required.
  • Deep understanding of Salesforce Sales, Service, or Education Cloud architecture.
  • Experience integrating CTI, SMS, and Chat functionalities.
  • Proficiency with Agile methodologies, Jira, and Azure DevOps.
  • Strong analytical skills to reconcile conflicting information and define true business needs.
  • Excellent written and verbal communication skills.

Preferred Skills

  • Salesforce Sales Cloud, Service Cloud, or Education Cloud Consultant certification.
  • Experience with Education Cloud, Marketing Cloud, or Einstein Analytics.
  • Previous experience with USM or UMGC.

Education

Bachelor's degree

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