Description

You will lead discovery workshops and document business requirements for enterprise Salesforce solutions.

This role is hybrid.

Responsibilities

• Lead discovery workshops and elicit, refine, and decompose business requirements.
• Design and document solution architectures for Service Cloud, Omni-Channel, Communities, and Case Management.
• Create functional specifications, user stories, wireframes, and process maps.
• Maintain system protocols, traceability, and design documents through the SDLC.
• Collaborate within Agile teams using Jira or Azure DevOps to deliver solutions.

Required Skills

• 7+ years of experience leading discovery workshops and documenting requirements.
• 5+ years as a Salesforce Business Analyst or System Administrator.
• Salesforce Admin (ADM-201) certification is required.
• Deep understanding of Salesforce Sales, Service, or Education Cloud architecture.
• Experience integrating CTI, SMS, and Chat functionalities.
• Proficiency with Agile methodologies, Jira, and Azure DevOps.
• Strong analytical skills to reconcile conflicting information and define true business needs.
• Excellent written and verbal communication skills.

Preferred Skills

• Salesforce Sales Cloud, Service Cloud, or Education Cloud Consultant certification.
• Experience with Education Cloud, Marketing Cloud, or Einstein Analytics.
• Previous experience with USM or UMGC.

Key Skills

Education

Bachelor's degree