Description

You will own the analysis and documentation of complex sales and provisioning processes for subscription lifecycle management.

Responsibilities

• Conduct workshops with sales, provisioning, and post-deployment teams to capture end-to-end process requirements.
• Document current and future-state workflows, identifying manual gaps and inefficiencies.
• Create Jira stories with clear acceptance criteria and maintain traceability across business and technical requirements.
• Define business rules for order, modification, and cancellation flows.
• Support User Acceptance Testing (UAT) and business validation to confirm change adoption.

Required Skills

• 10+ years of experience operating as a Business Analyst.
• Experience in telecom, cloud provisioning, or subscription lifecycle management.
• Familiarity with Salesforce CPQ and Oracle Order Management systems.
• Proficiency in process documentation tools: Visio, Confluence, Jira.
• Proven success working within Agile environments.
• Strong ability to facilitate workshops and communicate complex requirements.
• Analytical mindset focused on systemic detail and business impact.

Key Skills

Education

Any Gradute