Description

Lead functional support and delivery for SAP HCM, Payroll, and Time modules in an AP environment.

Responsibilities

• Manage daily ERP support and IT service desk functions to meet SLAs.
• Own critical incidents by coordinating resolution parties and managing stakeholder communication.
• Collaborate with technical leads to ensure functional specifications are accurate.
• Drive service delivery performance and implement process improvements.
• Mentor team members and recommend functional initiatives.

Required Skills

• 10+ years of SAP team leadership experience across HCM, Payroll, and Time modules.
• Hands-on experience with SAP HCM, Payroll, and Time.
• Proven experience working with UKG Kronos Dimensions.
• Experience managing service-related processes and meeting SLAs.
• Ability to lead cross-functional teams in an AP environment.
• Strong functional specification development skills.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE