Description

Key Responsibilities

• Serve as Scrum Master for one or more Agile teams supporting banking and payments technology initiatives.
• Facilitate all Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
• Partner with Product Owners, Business Stakeholders, Developers, QA teams, and leadership to ensure successful delivery of business objectives.
• Remove impediments and proactively address risks impacting team velocity and delivery timelines.
• Coach teams and stakeholders on Agile principles, Scrum framework, and continuous improvement practices.
• Develop, refine, and maintain Agile playbooks, operating procedures, and team best practices.
• Lead Agile maturity efforts and drive adoption of scalable delivery processes across teams.
• Establish meaningful metrics and reporting to provide visibility into team performance and delivery progress.
• Support cross-functional coordination between payment systems, Salesforce teams, and business stakeholders.
• Help teams navigate organizational change associated with merger and integration activities.
• Foster a collaborative, transparent, and high-performing team culture.

Required Qualifications

• 5+ years of experience as a Scrum Master leading Agile software development teams.
• Strong understanding of Scrum principles, Agile methodologies, SDLC processes, and delivery frameworks.
• Proven experience creating, implementing, or improving Agile playbooks, standards, and best practices.
• Ability to clearly articulate Scrum fundamentals and explain how Agile frameworks have been applied in real-world environments.
• Experience building Agile processes or team operational frameworks from scratch.
• Strong facilitation, communication, stakeholder management, and conflict-resolution skills.
• Hands-on approach with the ability to work closely with development teams and understand day-to-day delivery challenges.
• Prior experience within banking, financial services, payments, treasury management, wire transfer systems, or related financial technology environments.
• Experience working with cross-functional teams including business, product, development, QA, and leadership stakeholders.

Preferred Qualifications

• Experience supporting wire payments, treasury services, payment processing, or related banking applications.
• Experience working with Salesforce delivery teams.
• Experience supporting merger, acquisition, or large-scale transformation initiatives.
• Scrum Master certifications such as CSM, PSM, or equivalent.
• Familiarity with Agile reporting and project management tools such as Jira, Confluence, Azure DevOps, or similar platforms

Key Skills

Education

Bachelor's degree