Description

You will own the administration and configuration of the ServiceNow platform.

Responsibilities

• Lead platform administration and configuration across CMDB, Incident, Change, Problem, Service Catalog, and Service Level Management.
• Develop and manage the CMDB to accurately model IT infrastructure and support ITSM processes.
• Implement and maintain integrations between ServiceNow and other enterprise systems.
• Design and develop custom applications, workflows, and scripts to automate processes.
• Provide expert support for ServiceNow implementation projects, handling configuration changes and maintenance.

Required Skills

• Minimum 10+ years of experience in ServiceNow administration and configuration, with a focus on CMDB.
• Strong understanding of CMDB principles, IT infrastructure, and service modeling.
• Expertise in CMDB and Asset Management Services, including Business Services and CI relationships.
• Proficiency with ServiceNow and CMDB.
• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• Strong analytical and technical troubleshooting abilities.

Key Skills

Education

Bachelor’s degree