Description

Own ITSM framework implementation and ServiceNow business analysis for Change and Problem Management processes.

This role is on-site.

Responsibilities

• Act as subject matter expert for ITSM frameworks and ITIL processes.
• Define and implement requirements in collaboration with cross-functional teams.
• Manage Change Management and Problem Management workflows within ServiceNow.
• Oversee software onboarding processes in the ServiceNow ecosystem.

Required Skills

• 5+ years of experience as a ServiceNow Business Analyst.
• Strong expertise in ITSM frameworks and deep knowledge of ITIL processes.
• Hands-on experience with ServiceNow Change Management modules.
• Hands-on experience with ServiceNow Problem Management modules.
• Experience managing Software Onboarding processes.
• Ability to work effectively with cross-functional teams.
• Bachelor's degree or equivalent graduate education.

Preferred Skills

• ServiceNow certification in ITSM modules.

Key Skills

Education

ANY GRADUATE