Description

You will own the development, configuration, and implementation of ServiceNow modules, driving full-lifecycle projects from requirements gathering to deployment.

This role is on-site.

Responsibilities

• Develop, configure, test, and deploy solutions for backlog items using workflow, Flow Designer, and automation capabilities.
• Create and enhance complex Service Catalog items and maintain the Service Portal/Employee Center to improve user experience.
• Perform full lifecycle implementation tasks including system integration, solution design, and requirements gathering for third-party business systems.
• Maintain Knowledge Base structure, ensuring optimal categorization, governance, and usability.
• Author clear technical and process documentation using the ServiceNow Knowledge Base module.

Required Skills

• 3+ years of hands-on experience as a ServiceNow Developer/Administrator on a core implementation team.
• Deep technical knowledge of ITSM (Incident, Problem, Change, Knowledge, Catalog) and CSM modules.
• Proficiency in ServiceNow customization: Client Scripts, Business Rules, UI Policies, and workflow design.
• Experience with integration protocols, specifically REST and SOAP.
• Solid understanding of ITIL frameworks, change management, and continuous process improvement.
• Ability to work independently, manage time effectively, and drive assignments to completion.
• Strong written and verbal communication skills for drafting technical documentation and business correspondence.

Preferred Skills

• Working knowledge of HRSD (Human Resources Service Delivery) and CMDB.
• Experience in Higher Education or Government sectors.

Key Skills

Education

Bachelor's degree