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Sr. ServiceNow Developer

Techgene

 

Athens, GA, USA

Posted On: 6 days ago
Experience: 3+ years
Availability: Onsite
Openings: 1
Category: Sr. ServiceNow Developer
Tenure: Contract - Corp-to-Corp
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Description

You will own the development, configuration, and implementation of ServiceNow modules, driving full-lifecycle projects from requirements gathering to deployment.

This role is on-site.

Responsibilities

  • Develop, configure, test, and deploy solutions for backlog items using workflow, Flow Designer, and automation capabilities.
  • Create and enhance complex Service Catalog items and maintain the Service Portal/Employee Center to improve user experience.
  • Perform full lifecycle implementation tasks including system integration, solution design, and requirements gathering for third-party business systems.
  • Maintain Knowledge Base structure, ensuring optimal categorization, governance, and usability.
  • Author clear technical and process documentation using the ServiceNow Knowledge Base module.

Required Skills

  • 3+ years of hands-on experience as a ServiceNow Developer/Administrator on a core implementation team.
  • Deep technical knowledge of ITSM (Incident, Problem, Change, Knowledge, Catalog) and CSM modules.
  • Proficiency in ServiceNow customization: Client Scripts, Business Rules, UI Policies, and workflow design.
  • Experience with integration protocols, specifically REST and SOAP.
  • Solid understanding of ITIL frameworks, change management, and continuous process improvement.
  • Ability to work independently, manage time effectively, and drive assignments to completion.
  • Strong written and verbal communication skills for drafting technical documentation and business correspondence.

Preferred Skills

  • Working knowledge of HRSD (Human Resources Service Delivery) and CMDB.
  • Experience in Higher Education or Government sectors.

Education

Bachelor's degree

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