Description

Responsibilities

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications:
 

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  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least 5+ years of hands-on experience with ServiceNow development and administration.
  • Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
  • Strong understanding of ITSM and ITOM processes, including workflows and automation.
  • Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
  • Familiarity with Agile/Scrum methodologies for project delivery.
  • Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.

Required/Desired Skills

Key Skills

Education

Bachelor's degree