Description

Preferred Qualifications

Years of Experience

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments

• 3+ years building and supporting custom applications using App Engine Studio

• 3+ years working within Agile or sprint-based delivery models

Preferred Education

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ITIL® 4 Foundation (or equivalent ITSM experience)    

Preferred Skills

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs

• Advanced proficiency with GlideRecord, query optimization, and transactional logic

• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns

• Solid understanding of ACL design, role hierarchy, and access evaluation order

• Experience designing and supporting Configurable Workspace and UI Builder-based experiences

• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards

• Experience with REST-based integrations and data exchange using JSON

• Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required

• App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.

• Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

• Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.

• Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.

• Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.

• Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards

Key Skills

Education

Bachelor's degree