Description

ITSM & ITOM Platform Development

• Solution Architecture: Design, build, and deploy custom ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
• ITOM Implementation: Configure and maintain ServiceNow Discovery, Service Mapping, Event Management, and Operational Intelligence.
• CMDB Health: Maintain and optimize the Configuration Management Database (CMDB), ensuring accuracy, deduplication, and adherence to the Common Service Data Model (CSDM 4.0).
• Integrations: Architect and maintain bidirectional integrations between ServiceNow and third-party monitoring/management tools (e.g., SolarWinds, Splunk, Datadog, Jira, Azure DevOps, PagerDuty) using Integration Hub, REST/SOAP APIs, and MID Servers.

Automation & Operational Excellence

• Orchestration: Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce MTTR (Mean Time to Resolution).
• Platform Governance: Manage Update Sets, Application Scope, and Instance Upgrades across DEV, TEST, and PROD environments following strict Change Management practices.
• Collaboration & Leadership: Partner with infrastructure, security, and service desk teams to translate complex enterprise requirements into scalable technical designs.

Required Qualifications

• Experience: 7+ years of hands-on software development experience, with a minimum of 5+ years dedicated to ServiceNow development.
• Core Technical Competencies:
  • Advanced proficiency in JavaScript (ES6+), GlideScript, HTML/CSS, AngularJS, and XML/JSON.
  • Hands-on mastery of ServiceNow Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
  • Strong mastery of relational database structures and SQL.
• Frameworks: Strong understanding of ITIL v3/v4 frameworks

Preferred Qualifications

• Experience migrating legacy systems to ServiceNow ITOM/ITSM.
• Hands-on knowledge of cloud discovery across AWS, Microsoft Azure, and GCP.
• Experience with containerized application mapping (Docker, Kubernetes).
• Knowledge of Agile/Scrum development methodologies

Key Skills

Education

Bachelor's degree