Description

You will design and implement technical solutions on the ServiceNow platform to meet specific business requirements.

Responsibilities

• Design technical solutions and Low-Level Design (LLD) documents based on customer requirements.
• Lead the implementation of IT Service Management (Incident, Problem, Change, Release, Service Portal, and Service Catalog).
• Configure ITBM modules including Project, Portfolio, Demand, Resource, and Finance.
• Manage project delivery by providing scope, effort estimates, and tracking work items for stakeholders.
• Develop custom applications, third-party integrations, and complex processes.
• Conduct technical reviews, end-user training, and manage escalations within the project team.

Required Skills

• 5+ years of experience in ServiceNow development and implementation.
• Strong expertise in REST and SOAP Web Services.
• Proficiency in JavaScript and Java.
• Experience configuring CMDB, Asset Management, and Software Distribution Orchestrations.
• Hands-on experience with ServiceNow upgrades, cloning, and working with HI support.
• Proven ability to set up integrations such as LDAP/SSO, Email, and Chat.
• Knowledge of Domain Separation and Data Segregation implementation.
• Expertise in designing ServiceNow Reports and Performance Analytics.
• Strong English communication skills for stakeholder coordination.
• Ability to lead and manage global teams.

Preferred Skills

• ServiceNow Implementation Certified and ITIL V3 Foundation certification.
• Certified Scrum Master (CSM).

Key Skills

Education

Any Graduate