Description

You will design and implement technical solutions on the ServiceNow platform to meet specific business requirements.

Responsibilities

  • Design technical solutions and Low-Level Design (LLD) documents based on customer requirements.
  • Lead the implementation of IT Service Management (Incident, Problem, Change, Release, Service Portal, and Service Catalog).
  • Configure ITBM modules including Project, Portfolio, Demand, Resource, and Finance.
  • Manage project delivery by providing scope, effort estimates, and tracking work items for stakeholders.
  • Develop custom applications, third-party integrations, and complex processes.
  • Conduct technical reviews, end-user training, and manage escalations within the project team.

Required Skills

  • 5+ years of experience in ServiceNow development and implementation.
  • Strong expertise in REST and SOAP Web Services.
  • Proficiency in JavaScript and Java.
  • Experience configuring CMDB, Asset Management, and Software Distribution Orchestrations.
  • Hands-on experience with ServiceNow upgrades, cloning, and working with HI support.
  • Proven ability to set up integrations such as LDAP/SSO, Email, and Chat.
  • Knowledge of Domain Separation and Data Segregation implementation.
  • Expertise in designing ServiceNow Reports and Performance Analytics.
  • Strong English communication skills for stakeholder coordination.
  • Ability to lead and manage global teams.

Preferred Skills

  • ServiceNow Implementation Certified and ITIL V3 Foundation certification.
  • Certified Scrum Master (CSM).

Key Skills
Education

Any Graduate

Back To Jobs