Description

You will serve as a Senior ServiceNow Operations Engineer, owning platform support and enhancement activities.

Responsibilities

• Perform systems support activities, including platform enhancements and engagements, and participate in an on-call rotation.
• Lead operational efforts for engagements such as clone downs, upgrades, and vendor network upgrades.
• Translate business challenges from Capability Owners and Platform Customers into actionable operational tasks.
• Mentor junior and mid-level Operations Engineers through coaching and training.
• Review peer work and provide accurate estimates for self and team engagements.

Required Skills

• Expert level understanding of ServiceNow.
• 5+ years of working experience.
• Proficiency in Troubleshooting.
• Experience with Scrum methodology.
• Discipline in code migration processes while maintaining service availability.
• Ability to conduct root cause analysis and maintain system availability.
• Experience with platform maintenance, stability, and upgrades.
• Ability to contribute to recruiting and interviewing new engineering resources.

Key Skills

Education

Any Graduate