Description

You will design, implement, and maintain ServiceNow solutions, owning the full lifecycle from requirements gathering to deployment and integration.

This role is remote.

Responsibilities

• Develop, configure, test, and deploy backlog items using Workflow and Flow Designer for process automation.
• Build and enhance complex Service Catalog items and optimize the Service Portal/Employee Center for user experience.
• Design and implement robust integrations with third-party business systems using REST/SOAP protocols.
• Create and maintain reports and dashboards to deliver actionable insights to stakeholders.
• Maintain Knowledge Base governance and author clear technical documentation for processes and procedures.

Required Skills

• 5+ years of hands-on experience as a ServiceNow Developer or Administrator.
• Direct experience on core ServiceNow implementation teams (full platform, rollouts, or migrations).
• Deep technical knowledge of ITSM (Incident, Problem, Change, Catalog) and CSM modules.
• Proficiency in Client Scripts, Business Rules, UI Policies, and ServiceNow customization best practices.
• Experience with CMDB management and working knowledge of HRSD.
• Strong understanding of ITIL frameworks and change management processes.
• Ability to work autonomously, manage time effectively, and communicate clearly in writing and verbally.

Preferred Skills

• Experience in Higher Education or Government entities (Federal, State, or Local).
• ServiceNow certifications: CSA, CAD, or CISM in ITSM/CSM.

Key Skills

Education

Bachelor's degree