Description

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including Ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via
• REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge.
• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications, and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications..
  
  Preferred Qualifications
• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD,
• S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration
• Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment

Key Skills

Education

Bachelor's degree