Description

You will serve as the primary administrator for the ServiceNow instance, owning its day-to-day operations, maintenance, and enhancements across multiple modules.

This role is on-site.

Responsibilities

• Administer the ServiceNow instance, managing forms, lists, tables, dictionary configuration, and update sets.
• Configure and maintain Service Catalog items, workflows, Flow Designer processes, approvals, and task routing.
• Develop and maintain business rules, client scripts, UI policies, and UI actions using JavaScript.
• Design and support integrations with external systems via REST and SOAP APIs, including Integration Hub.
• Provide ongoing support for ITSM, HRSD, S2P, and other ServiceNow applications in a regulated environment.

Required Skills

• 5+ years of hands-on ServiceNow administration experience, including instance ownership or co-ownership.
• Strong proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).
• Deep knowledge of ServiceNow platform fundamentals: ACLs, roles, notifications, and reporting.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• Proficiency in ITIL Foundation processes and ITSM administration.
• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.

Preferred Skills

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with CSM or SecOps modules.
• Background in public sector, K-12 education, or highly regulated industries.

Key Skills

Education

Bachelor's degree