Description

Key Responsibilities

• Module Installation & Configuration: Lead the technical implementation and customization of ServiceNow SAM, HAM, CMDB, ITSM, ITOM, and AI Control Tower.
• Data Integrity & Governance: Develop and optimize capabilities to improve asset visibility, data accuracy, and lifecycle tracking, effectively eliminating orphaned assets and establishing a trustworthy system of record.
• Agile/SAFe Delivery: Actively participate in PI planning sessions to align development goals with enterprise OKRs and deliver scalable ServiceNow solutions.
• Process Optimization: Standardize and enforce governance workflows to ensure cross-enterprise compliance and robust audit readiness.
• Platform Innovation: Leverage advanced features like AI Control Tower to modernize asset tracking and drive proactive platform monitoring.

Qualifications

• ServiceNow Expertise: Proven experience as a Senior Developer with deep technical knowledge of ServiceNow ITAM (SAM/HAM) and ITOM (CMDB/Discovery/Service Mapping).
• Hands-on Implementation: Demonstrated track record of successfully installing new ServiceNow products, configuring complex modules, and managing platform upgrades.
• Data & Lifecycle Management: Strong background in asset lifecycle tracking, configuration management, and resolving complex data quality/governance issues.
• Framework Familiarity: Experience working within Agile, Scrum, or Scaled Agile Framework (SAFe) environments, specifically participating in PI planning.
• Soft Skills & Location: Excellent problem-solving abilities and communication skills, with the ability to work effectively with stakeholders in the Washington, D.C. area

Key Skills

Education

Bachelor's degree