Description

You will lead the development and enhancement of ServiceNow solutions.

Responsibilities

• Collaborate with stakeholders to gather and prioritize complex business requirements.
• Design high-quality, scalable solutions alongside developers and architects.
• Document and validate technical requirements to ensure project success.
• Contribute to project planning, timelines, and deliverables.
• Identify and recommend process improvements for efficiency and quality.

Required Skills

• 10+ years in IT experience, with 5+ years focused on ServiceNow (Admin/BA/PM roles).
• Strong proficiency in ServiceNow, JavaScript, Glide, and PowerShell scripting.
• Knowledge of HTML5, CSS, XML, JSON, and relational databases.
• Familiarity with workflows and forms development.
• Bachelor's degree in Computer Science or IT (or 4 years IT experience).
• ServiceNow CSA Certification or commitment to obtain it within 6 months.
• Excellent problem-solving and communication abilities.

Preferred Skills

• Experience with ITSM or ITOM modules.
• Background in Agile methodology.

Key Skills

Education

Bachelor's degree