Description

Lead QA and testing activities for ServiceNow implementations, enhancements, integrations, and upgrades.

This role is hybrid.

Responsibilities

• Develop and maintain test strategies, plans, cases, and scripts for ServiceNow modules.
• Execute functional, regression, integration, system, and UAT testing using ServiceNow Test Management and ATF.
• Review user stories, business requirements, and acceptance criteria to ensure testability.
• Track, manage, and validate defects through resolution while coordinating UAT activities.
• Provide testing status reports, metrics, and risk assessments, and support platform upgrade testing.

Required Skills

• 5+ years of ServiceNow QA and testing experience.
• 5+ years working in Agile software development environments.
• Hands-on experience with ServiceNow Test Management and Automated Test Framework (ATF).
• Experience testing ServiceNow ITSM and CRM/CSM modules.
• Strong understanding of SDLC and QA methodologies.
• Experience developing and executing automated test scripts.
• Experience supporting User Acceptance Testing (UAT).

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with DevOps, CI/CD, and automated testing practices.
• Bachelor's Degree in Computer Science, Information Technology, or related field.

Key Skills

Education

Bachelor's degree