Description

Manage end-user computing environments for a large-scale enterprise, providing onsite technical support and ensuring seamless device operations.

This role is on-site.

Responsibilities

• Troubleshoot and resolve incidents for desktops, laptops, mobile platforms, and peripherals.
• Deploy, install, and configure software via Intune on client devices.
• Manage the full hardware and software lifecycle, including asset management and monthly reporting.
• Execute IMAC and JML processes, including VIP support for hardware and telephony.
• Coordinate with vendors for warranty repairs and collaborate with remote teams on complex issues.

Required Skills

• 5+ years of experience managing enterprise desktops for 1000+ clients.
• Expertise in Windows 11 and macOS support.
• Strong proficiency in Microsoft Endpoint Manager (Intune/SCCM), including policy creation and deployment scripts.
• Hands-on experience with Azure AD and Active Directory.
• Technical knowledge of SCCM, DNS, and JML processes.
• Experience supporting O365, SAP, Salesforce, and MS Teams.
• Knowledge of BitLocker management and LAPS.
• Ability to manage inventory and utilize ITSM tools for Change, Problem, and Incident management.
• Competency in troubleshooting LAN, WAN, print, and file services connectivity.

Preferred Skills

• Experience providing walk-up/tech bar support in a corporate environment.
• Familiarity with VoIP, digital displays, and audio/video collaboration tools.

Key Skills

Education

Any Graduate