Description

You will design, develop, and deploy ServiceNow product solutions within a banking environment following the SDLC.

Responsibilities

• Develop and customize ServiceNow instances through screen tailoring, workflow administration, scripting, and custom application development.
• Manage the full technical lifecycle of configuration and implementation tasks, including data imports and third-party integrations.
• Maintain testing protocols for ServiceNow instance upgrades to certify application usability.
• Drive enhancements to improve the scalability, reliability, and performance of existing platform solutions.
• Collaborate with clients to gather requirements and provide logical technical solutions.
• Create and maintain system design, operations documentation, and run books for auditing purposes.

Required Skills

• 5+ years of ServiceNow platform experience in development and implementation.
• Hands-on experience with Incident, Problem, Change, Knowledge, Service Catalog, and SLM modules.
• Proficiency with Flow Designer, ACLs, server-side APIs, and client-side APIs.
• Experience with Import Sets, transformations, update sets, system clones, and upgrades.
• Proven experience developing custom scoped applications.
• Knowledge of HRSD, CSM, and Automated Test Framework (ATF).
• Technical stack proficiency in Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, and JavaScript.
• Experience with REST APIs and MID Server configuration.
• Understanding of ITOM modules including Event Management, Integrations, and Orchestration.
• Familiarity with CMDB, Discovery, and Asset Management.

Preferred Skills

• Knowledge of the Financial Services domain.

Key Skills

Education

Bachelor's degree