Description

You will design, build, and deploy technology-enabled solutions within the ServiceNow platform to support global customer service strategies.

Responsibilities

• Design, build, and deploy solutions within ServiceNow, including monitoring systems and application integrations.
• Establish best practices for instance strategy, technical governance, core data, and platform health.
• Perform platform configuration and development while minimizing customizations.
• Gather requirements, facilitate business process discussions, and document solution designs.
• Partner with managed service providers and vendors to troubleshoot production issues and address problems proactively.

Required Skills

• ServiceNow configuration experience in Customer Service Management (CSM), IT Service Management (ITSM), or IT Operations Management (ITOOM).
• Hands-on experience with ServiceNow Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
• Minimum of 4 years supporting customer support and service technology in a complex, global organization.
• Experience integrating ServiceNow with ecosystems including Salesforce, Informatica, or ERP systems.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or equivalent.
• Experience delivering outcomes using Agile principles.
• Strong communication skills for presenting complex technical solutions to diverse stakeholders.

Preferred Skills

• Master's degree in CS, CIS, MIS, or an MBA.
• Experience using Jira.

Key Skills

Education

Any Graduate