Description

You will design, build, and deploy ServiceNow solutions to support global customer service strategies.

This role is on-site.

Responsibilities

• Design and deploy ServiceNow solutions, including monitoring systems and application integrations.
• Perform platform configuration and development while minimizing customizations.
• Gather requirements, facilitate business process discussions, and document solution designs.
• Establish best practices for instance strategy, technical governance, core data, and platform health.
• Partner with managed service providers and vendors to troubleshoot production issues proactively.

Required Skills

• 4+ years supporting customer support and service technology in a complex, global organization.
• ServiceNow configuration experience in CSM, ITSM, or ITOOM.
• Hands-on experience with Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
• Experience integrating ServiceNow with ecosystems including Salesforce, Informatica, or ERP systems.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or equivalent.
• Experience delivering outcomes using Agile principles.

Preferred Skills

• Master's degree in CS, CIS, MIS, or an MBA.
• Experience using Jira.

Key Skills

Education

Any Graduate