Description

Design and manage AWS cloud services while resolving complex production issues. Configure and manage AWS cloud infrastructure and services. Own customer issues from initial report through final resolution. Research, diagnose, and troubleshoot escalated production problems. Guide support teams through technical troubleshooting processes. Identify and implement solutions to resolve recurring customer issues.

Since all location flags are 0, no work-mode line is included.

Responsibilities

• Design and manage AWS cloud infrastructure and services.
• Own customer issues from initial report through final resolution.
• Research, diagnose, and troubleshoot escalated production problems.
• Guide support teams through technical troubleshooting processes.
• Identify and implement solutions to resolve recurring customer issues.

Required Skills

• 15+ years of professional IT experience.
• Deep knowledge of AWS software architecture and infrastructure.
• Server administration expertise in Windows and Linux environments.
• Strong networking knowledge including LAN/WAN, IP addressing, subnetting, HTTP(S), FTP, SMTP, and VPN.
• Experience with scripting languages and automation.
• Proficiency with ITIL processes and ticketing systems.
• Strong oral and written communication skills for direct customer interaction.

Preferred Skills

• Any Graduate education.

Key Skills

Education

Any Graduate