Description

You will provide L2 technical support and manage incident resolution for payment applications in a shift-based environment, including night shifts.

This role is on-site.

Responsibilities

• Manage incident management processes to ensure timely resolution of technical issues.
• Perform log extraction and analysis using log applications to diagnose system failures.
• Troubleshoot application issues across Java and .NET environments.
• Monitor system health using standard monitoring tools and support payment systems including UPI, IMPS, AEPS, and Aadhaar Vault.

Required Skills

• 9-12 years of experience in technical or application support.
• Proficiency in Java and .NET frameworks.
• Experience with log application tools and log extraction.
• Strong knowledge of operating systems and server management.
• Hands-on experience with network management and database systems.
• Deep understanding of Incident Management protocols.
• Knowledge of payment systems: UPI, IMPS, PPI, and Aadhaar Enabled Payment System.
• Familiarity with LRS, NACH, and eKYC workflows.

Preferred Skills

• Experience with Account Aggregator and eSign/eStamp technologies.
• Knowledge of Ember Reconciliation and CTS.

Key Skills

Education

Any Graduate