Description

You will lead the architecture, customization, and deployment of ServiceNow Customer Service Management (CSM) and Field Service Management (FSM) solutions for enterprise clients.

Responsibilities

• Architect and deploy scalable ServiceNow CSM and FSM modules aligned with best practices.
• Design and implement integrations with enterprise systems including LDAP, Active Directory, SAP, and custom API-based applications.
• Optimize platform performance by refining workflows, data models, and governance controls.
• Mentor technical teams, enforce development standards, and ensure high-quality delivery.
• Provide expert recommendations to clients on process automation and platform capabilities.

Required Skills

• 10+ years of experience delivering ServiceNow implementations.
• Deep expertise in ServiceNow CSM and FSM modules.
• Proven ability to customize and optimize ServiceNow for customer and field service operations.
• Experience integrating ServiceNow with LDAP, Active Directory, and SAP.
• Ability to design API-based integrations for seamless data flow.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.

Key Skills

Education

Any Graduate