Description

You will bridge the gap between business requirements and technical implementation within a Salesforce environment.

This role is hybrid.

Responsibilities

• Facilitate requirement analysis sessions, workshops, and JAD sessions with diverse stakeholder groups.
• Translate inefficient manual processes into requirements for automated technical solutions.
• Create and manage Epics, User Stories, and Acceptance Criteria within Jira.
• Produce technical documentation including BRDs, SRDs, process workflows, RAIDQs, and project plans.
• Conduct root cause investigations for production support and drive stakeholder communication.

Required Skills

• 5+ years of Technical Business Analysis experience.
• Experience with Salesforce implementation projects.
• Knowledge of CI/CD implementation.
• Proficiency in UML diagramming (Use case, Activity, Business Process Diagrams) and web page mock-ups.
• Experience managing backlogs and coordinating with Scrum Masters and Product Owners.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
• Understanding of Project Management methodologies and risk mitigation strategies.
• Experience working within Agile delivery teams.

Preferred Skills

• Bachelor's degree in Computer Science, Computer Engineering, or Information Technology.
• Salesforce Certification or Business Analyst Certification.
• Familiarity with data analysis, reporting tools, and functional analysis.

Key Skills

Education

Bachelor's degree