Description

You provide high-level technical support for Managed Services ATM fleets and Cash and Logistics operations, serving as the primary escalation point for customer-impacting issues.

This role is remote.

Responsibilities

• Diagnose and resolve escalated incidents within Windows-based multi-tier production environments.
• Create and maintain application monitoring scripts to automate alerts and detect log file issues.
• Validate system stability after patch deployments and coordinate with release management teams.
• Document install defects, assign severity, and collaborate with cross-functional teams to determine root causes.
• Recommend infrastructure capacity improvements and enhance existing macros and utilities.

Required Skills

• 5+ years of IT experience in a technical production support role.
• Background in Windows Systems Administration and/or Windows development.
• Hands-on experience with CA Server Automation, including CA ITCM.
• Proficiency in writing SQL for Oracle or SQL Server.
• Strong scripting skills using PowerShell.
• Experience troubleshooting Windows systems in production and non-production environments.
• Working knowledge of Microsoft Desktop Services and Virtual Services.
• Experience operating within Agile and DevOps environments.
• Knowledge of ITIL production support best practices.

Preferred Skills

• ATM application knowledge.
• Basic knowledge of Linux and Azure.

Key Skills

Education

Any Graduate