Description

You will act as the primary technical point of contact for end-user support and network system maintenance.

Responsibilities

  • Resolve incidents and service requests within defined SLA response and resolution time objectives.
  • Install, upgrade, and troubleshoot computer hardware, printers, and authorized peripheral equipment.
  • Diagnose Windows application and networking issues to minimize system downtime.
  • Collaborate with the WD S Management team to test and deploy desktop images.
  • Maintain hardware and software inventory and provide detailed technical documentation.
  • Manage Data Centre activities and escalate complex issues to subject matter experts or vendors.

Required Skills

  • 5+ years of experience in technical support and systems maintenance.
  • In-depth knowledge of Windows desktop technologies and hardware.
  • Proficiency with SCCM, Active Directory (AD), DHCP, and DNS.
  • Intermediate knowledge of TCP/IP, Internetworking Technology, and LAN/WAN environments.
  • Experience supporting Windows, Linux, and Apple operating systems.
  • Knowledge of ITIL frameworks.
  • Experience with Exchange 2007/2010 and Microsoft Office suite.
  • Ability to support Server, Voice, Communications, and Audio/Video Conferencing infrastructure.

Key Skills
Education

Any Graduate

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