Description

Key Responsibilities

·       UX Strategy & Discovery

o   Lead discovery efforts to define user needs, business goals, and experience opportunities

o   Apply Design Thinking methodologies to solve complex problems using human-centered approaches

o   Partner with stakeholders to define and refine business requirements, experience objectives, and success metrics (OKRs, North Star Metrics)

o   Translate insights into clear experience strategies and design recommendations

·        User Research & Insights

o   Conduct and support UX research:

o   User interviews

o   Stakeholder interviews

o   Usability testing

o   Heuristic evaluations

o   A/B testing

o   Analyze qualitative and quantitative data to generate actionable insights

o   Advocate for user-centered decision-making across product teams

·        Experience Design & Modeling

o   Create:

o   User journeys and experience maps

o   Personas and archetypes

o   User flows and task flows

o   Apply Information Architecture principles to structure complex experiences

o   Define end-to-end user experiences across digital platforms

·        Interaction Design & Prototyping

o   Design intuitive interaction patterns, task flows, and usability-driven experiences

o   Create:

o   Wireframes (low fidelity)

o   Interactive prototypes

o   Iterate designs based on user feedback, research insights, and usability testing

·        Collaboration & Delivery

o   Work closely with:

o   UI Designers

o   Product Owners

o   Developers

o   Business stakeholders

o   Provide clear design artifacts, documentation, and specifications for implementation

o   Support design reviews and validation sessions to ensure experience quality

·       Accessibility & Usability

o   Ensure experiences meet WCAG accessibility standards and inclusive design principles

o   Advocate for usability best practices across all touchpoints

·        Leadership & Continuous Improvement

o   Mentor junior designers and promote UX best practices

o   Influence product direction through data-driven insights and storytelling

o   Stay current with emerging UX trends, research methods, and tools

 Required Qualifications

·       Bachelor’s degree in Graphic Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.

·       7+ years of experience in UX design, product design, or digital design

·       Strong portfolio demonstrating:

·       UX strategy

·       Interaction design

·       Complex problem-solving

·       Deep understanding of:

·       User-centered design methodologies

·       Information architecture

·       Interaction design principles

·       Experience conducting and synthesizing UX research

·       Experience designing enterprise applications and complex workflows

·       Expertise with design tools such as Figma, Adobe XD, or Sketch

·       Strong communication and stakeholder engagement skills

Preferred Qualifications

·       Experience working in Agile or Scrum environments

·       Familiarity with analytics and behavioral insights tools

·       Experience in enterprise or regulated industries (e.g., utilities, energy)

·       Experience aligning UX strategies to business KPIs and product metrics

 Key Skills

·       Human-centered problem solving

·       Systems thinking

·       Research and insight generation

·       Interaction and experience design

·       Storytelling and communication

·       Stakeholder collaboration

·       Strategic thinking

·       Usability and accessibility focus

Key Skills

Education

Any Gradute