Description

Key Responsibilities

• Own and manage overall technical architecture for account
• Collaborate with all teams to identify reliability risks and improve system architecture
• Contribute to automation of operations, including CI/CD pipelines, incident response, and infrastructure provisioning
• Support and enhance observability (monitoring, logging, alerting) across production systems
• Proactively monitor and troubleshoot infrastructure issues to minimize Mean Time to Recovery (MTTR).
• Participate in evaluating services for production readiness
• Participate in incident response and on-call rotations for critical services
• Contribute to post-incident analysis and drive reliability improvements
• Partner with security, infrastructure, and other teams to support performance, compliance, and operational excellence 
• Help maintain SLAs for all services

Must-Haves

• Some experience with multiple on-prem platforms and technologies (Linux, Windows, Backup, Storage, Database, Middleware, Networking, or Security)
• Willingness to work onsite and participate in a 24/7 on-call rotation as needed
• 8+ years of experience managing and supporting high-traffic digital platforms
• Strong experience with CI/CD pipelines and deployment automation
• Solid scripting skills 
• Hands-on experience with observability and monitoring tools like Dynatrace, Solarwinds, Etc
• Experience supporting large scale engagements
• Experience with infrastructure-as-code tools such as Ansible, Terraform

Preferred Qualifications

• Cross skilled in multiple infrastructure domains – Compute, Storage, Networks, DWP (End User Computing)
• Experience in direct customer facing role
• Certifications in SRE, DevOps, or Performance Engineering are a plus

Key Skills

Education

Bachelor's degree