Description

Qualifications:
• Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.
• Hands-on experience with incident management and 24/7 production support models.
• Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.
• Experience building and maintaining monitoring dashboards.
• Strong troubleshooting skills across infrastructure, networking, and application layers.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience working with databases and Unix/Linux environments.
Key Responsibilities
Incident Management and Production Support
• Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.
• Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.
• Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
Monitoring and Operational Health
• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and ThousandEyes.
• Respond proactively to alerts related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards

Key Skills

Education

Any Graduate