Description

You will own production stability and incident resolution for AWS-hosted systems.

This role is hybrid.

Responsibilities

• Triage and resolve Level 1 and 2 production incidents across AWS infrastructure and applications.
• Identify root causes, distinguish infrastructure issues from application defects, and restore service within SLAs.
• Investigate anomalies using CloudWatch, Dynatrace, and Quantum Metric to maintain system health.
• Manage on-call rotations, major incident bridges, and post-incident reviews.
• Escalate code-level defects to development teams with clear diagnostics and impact assessments.

Required Skills

• 10+ years of experience supporting production systems.
• Strong expertise with AWS services including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.
• Proficiency with monitoring tools: CloudWatch, Dynatrace, and Quantum Metric.
• Hands-on experience building and maintaining operational dashboards.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience with Unix/Linux environments and database troubleshooting.
• Strong troubleshooting skills across infrastructure, networking, and application layers.

Preferred Skills

• Experience with ThousandEyes for network and performance monitoring.
• Any Graduate degree.

Key Skills

Education

Any Graduate