Description

Job Description  

The production support consultant role delivers BAU and production support for AWS infrastructure and batch processing workloads, ensuring high availability, operational stability, and on-time completion of scheduled runs.

Support Requirements

• Monitoring & Incident Management Continuous monitoring of AWS environments and batch schedules. Rapid triage and resolution of incidents and job failures, including execution of reruns/recoveries within approved procedures.
• Coordination & Service Restoration Engage and coordinate with engineering and dependent teams to restore service during complex incidents. Maintain clear, structured communication throughout.
• Change & Release Support Support deployment activities including pre/post-implementation checks and rollback execution as needed.
• Documentation Create and maintain runbooks, SOPs, troubleshooting guides, and escalation paths to ensure operational continuity across shifts.
• SLA Accountability:  Ensure critical batch jobs complete within agreed cutoffs and incident response/restoration targets are met.
• Actively track and improve through rapid diagnosis.
• Reduce repeat incidents through rigorous RCA and implementation of preventive actions.

Required Competencies & Experience

• AWS Platform Support Hands-on experience supporting production workloads on AWS. This includes working knowledge of core services such as EC2, S3, Lambda, CloudWatch, IAM, VPC networking, and the ability to interpret AWS console/CLI outputs for troubleshooting infrastructure issues in real time.
• Batch Scheduling & Job Management Solid understanding of enterprise batch scheduling concepts including job dependencies, sequencing, retry logic, processing windows, cutoff management, and failure handling. Ability to interpret job logs, identify upstream/downstream impacts, and execute controlled reruns.
• SQL Proficiency Ability to write and execute basic SQL queries for operational validation and incident troubleshooting.
• Python & automation experience

Key Skills

Education

Any Graduate