Description

You will own production support and observability to ensure system stability and performance.

Responsibilities

• Identify and triage issues proactively by correlating data from logs, observability dashboards, and recent infrastructure or application changes.
• Debug failures across the full tech stack, including application, database, container platforms, and network layers.
• Lead incident triage calls and direct technical teams on necessary corrective actions during high-visibility outages.
• Configure observability dashboards and monitor system performance using Splunk, AppDynamics, Grafana, and synthetic monitoring.
• Perform deep-dive analysis including heap dumps, memory leak detection, and resource optimization.

Required Skills

• 5+ years of experience in production support and SRE observability.
• Proficiency with Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, and 1000Eyes.
• Hands-on experience debugging VMs, load balancers, firewalls, API gateways, and Linux/Unix environments.
• Experience managing containerized workloads using Docker and Kubernetes.
• Experience with cloud platforms including AWS, Azure, and PCF.
• Technical ability to analyze network traffic via Wireshark and use APM/NMON tools.
• Competency in database performance monitoring and analysis.
• Knowledge of Docker, Kubernetes, AWS, PCF, Azure, Java, Python, Oracle, Cassandra, and SQL Server.
• Ability to lead technical triage sessions involving executive leadership.

Preferred Skills

• Development experience with Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, MySQL, or MongoDB.
• Experience with ServiceNow, including AIOps, self-heal tools, and automated playbooks.

Key Skills

Education

Any Graduate