Description

You will lead operational support and incident response for critical systems.

This role is on-site.

Responsibilities

• Conduct Root Cause Analysis (RCA) for all production issues.
• Manage Jira tickets, ensuring updates reflect findings and RCAs.
• Represent SRE in client calls, maintaining deep knowledge of all open issues.
• Create alerts based on production issues and build new dashboards for features.
• Validate team adherence to defined SOPs for alerts and issue resolution.

Required Skills

• 5+ years of relevant support project experience.
• Proficiency with GCP.
• Expertise in Kubernetes.
• Experience with Dynatrace.
• Knowledge of Splunk or SumoLogic for log monitoring.
• Ability to measure front-end site metrics using various tools.
• Experience handling client calls and daily standups.

Key Skills

Education

Any Graduate