Description

Provide technical support and operational oversight for BFS projects within an onsite-offshore model, owning critical 24/7 support rotations to maintain system availability.

This role is on-site.

Responsibilities

• Manage incidents and problems following established SLA and KPI frameworks.
• Execute deployments and monitor system health across Azure environments.
• Drive technical transformations and process improvements within the support lifecycle.
• Coordinate support activities in an onsite-offshore delivery model.

Required Skills

• 7-8 years of experience in a Support Analyst role.
• 2-3 years of core support experience specifically for BFS projects.
• Hands-on expertise with Azure and Kubernetes services.
• Proficiency with monitoring tools: Dynatrace, Prometheus, Splunk, Elastic, Azure Monitor, and PagerDuty.
• Experience with Kafka, SQL, and Azure Data Factory (ADF).
• Familiarity with Linux VM, Stone Branch, and Curl/Postman.
• Knowledge of Azure deployments and database management.
• Practical experience with Kyvos, Helios, Moog, and Azure DB.

Preferred Skills

• Familiarity with Angular, Java, Salesforce (CRM), and Power BI.
• Experience with Finacle, Volante, Vol pay, and Suntec.

Key Skills

Education

Any Graduate