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SRE Support Analyst

Zortech Solutions

 

Toronto, ON, Canada

Posted On: 4 days ago
Experience: 7-8 years
Availability: Hybrid
Openings: 1
Category: Tech Support Analyst
Tenure: No Preference/Any
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Description

Provide technical support and operational oversight for BFS projects within an onsite-offshore model, owning critical 24/7 support rotations to maintain system availability.

This role is on-site.

Responsibilities

  • Manage incidents and problems following established SLA and KPI frameworks.
  • Execute deployments and monitor system health across Azure environments.
  • Drive technical transformations and process improvements within the support lifecycle.
  • Coordinate support activities in an onsite-offshore delivery model.

Required Skills

  • 7-8 years of experience in a Support Analyst role.
  • 2-3 years of core support experience specifically for BFS projects.
  • Hands-on expertise with Azure and Kubernetes services.
  • Proficiency with monitoring tools: Dynatrace, Prometheus, Splunk, Elastic, Azure Monitor, and PagerDuty.
  • Experience with Kafka, SQL, and Azure Data Factory (ADF).
  • Familiarity with Linux VM, Stone Branch, and Curl/Postman.
  • Knowledge of Azure deployments and database management.
  • Practical experience with Kyvos, Helios, Moog, and Azure DB.

Preferred Skills

  • Familiarity with Angular, Java, Salesforce (CRM), and Power BI.
  • Experience with Finacle, Volante, Vol pay, and Suntec.

Education

Any Graduate

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