Description

You will manage 24/7/365 infrastructure support, incident response, and technical troubleshooting across complex multi-tier environments.

Responsibilities

• Manage incident response, change establishment, and technical troubleshooting for systems, networks, storage, and databases.
• Administer infrastructure across Linux, Windows, and Azure Cloud environments, including containerized platforms.
• Monitor platform health and execute complex tasks within a multi-tier Network Operation Center.
• Handle customer escalations and stakeholder communication via ticketing, phone, and email.
• Analyze SLA and KPI data using Excel to support reporting and operational productivity.

Required Skills

• Hands-on experience with Kubernetes and Docker containerization.
• Proficiency in VMWare and KVM virtualization technologies.
• System administration expertise in both Linux and Windows operating systems.
• Experience managing Azure Cloud infrastructure.
• Knowledge of virtualized enterprise networking and infrastructure dependencies.
• Strong analytical skills for identifying platform issues and troubleshooting root causes.
• Effective prioritization and time management in a high-pressure, 24/7 support environment.
• Excellent written and verbal communication skills for customer engagement.
• Bachelor's degree in computer science or engineering.

Key Skills

Education

Bachelor's degree in computer science, and engineering