Description

Position Summary
We are seeking a Senior Infrastructure Engineer to provide operational support, administration, troubleshooting, and knowledge transfer within a Microsoft-centric infrastructure environment. The resource will work closely with customer subject matter experts and support the transition of services from existing providers.

Key Responsibilities

• Administer and support Active Directory infrastructure.
• Manage user provisioning, Group Policy, security groups, and access controls.
• Provide Microsoft 365 administration and technical support.
• Support Exchange Online mailbox administration.
• Perform Windows Server administration, troubleshooting, and break/fix activities.
• Monitor server health and system performance and respond to operational incidents.
• Provide infrastructure-level support for SQL Server environments.
• Collaborate with application owners, technical teams, and business stakeholders.
• Assist with infrastructure migrations, service transitions, and onboarding activities.
• Develop and maintain operational procedures and technical documentation.
• Support knowledge-transfer activities with internal teams and customer SMEs.
• Provide onsite support during onboarding and transition phases.

Required Qualifications

• 7+ years of experience in Infrastructure Operations.
• Strong hands-on Active Directory administration experience.
• Strong Windows Server 2016/2019/2022 administration experience.
• Microsoft 365 administration experience.
• Exchange Online administration experience.
• Hands-on Group Policy management experience.
• Strong understanding of DNS, DHCP, and Windows networking fundamentals.
• Experience administering VMware and/or Hyper-V environments.
• Experience with incident and problem management.
• PowerShell scripting experience.
• Strong troubleshooting and break/fix skills.

Preferred Qualifications

• Azure administration experience.
• Experience providing infrastructure support for SQL Server.
• Knowledge of Identity and Access Management (IAM).
• Experience supporting healthcare or insurance environments.
• ITIL Foundation certification.

Soft Skills

• Strong verbal and written communication skills.
• Comfortable working directly with customer SMEs and technical stakeholders.
• Strong documentation and knowledge-transfer capabilities.
• Ability to work independently in a small-team environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in an operational support environment

Key Skills

Education

Any Graduate