Description

You will lead the onboarding and full deployment of high-value accounts through structured project management and relationship building.

Responsibilities

• Manage customer onboarding and full deployment processes, focusing on project milestones and timelines.
• Collaborate with internal technical resources to define project goals, scope, and KPIs to minimize time to value.
• Communicate project expectations, requirements, and potential blockers to both internal and external stakeholders.
• Lead project teams to remove obstacles and manage technical escalations.
• Work cross-functionally with Support, Product Management, and Engineering to advocate for customer needs.
• Own the customer relationship from day one through full deployment to achieve trusted advisor status.
• Log all customer engagement and project status within Customer Success and project management platforms.

Required Skills

• 5+ years of experience in customer-facing roles such as Customer Success, Support, or Customer Onboarding.
• Proven technical aptitude with the ability to operationalize complex technical requirements.
• Experience managing complex operational goals through cross-functional collaboration.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Strong relationship management skills to drive customer satisfaction and manage expectations.
• Experience with Customer Success, Technical Account Management, and CS workflows.
• Ability to manage project cadences, communication plans, and structured deployment plans.

Key Skills

Education

Any Graduate