Description

You will own the vision, strategy, and execution for HardPhone, SIP, IVR, Call Center, and Enterprise Voice platforms.

This role is remote.

Responsibilities

• Architect a scalable, provider-agnostic communications platform that abstracts multiple CPaaS providers through a unified architecture.
• Design and scale Automatic Call Distributor capabilities, including skills-based routing, priority queues, ring groups, and failover logic.
• Define extensible Voice APIs, SDKs, webhooks, and event frameworks for third-party integrations and ecosystem partners.
• Drive the evolution of IVR and Voice AI, including drag-and-drop workflow builders, conversational AI, and speech recognition.
• Establish and monitor platform KPIs such as call completion rates, SIP reliability, and IVR containment.

Required Skills

• 8+ years of Product Management experience in communications, telecommunications, or enterprise platform products.
• Proven experience building CPaaS, CCaaS, or voice infrastructure products at scale.
• Deep understanding of SIP, VoIP, WebRTC, IVR, and Contact Center technologies.
• Experience designing multi-provider routing, abstraction layers, and API-first platform products.
• Background in building scalable multi-tenant platforms and highly available distributed systems.
• Experience with hardware vendors or telecom operators for device lifecycle and provisioning.
• Strong technical background in platform architecture and enterprise telephony.

Preferred Skills

• Experience with Conversational AI, Speech Recognition, and Voice Automation.
• Knowledge of STIR/SHAKEN, CNAM, E911, and Number Portability.
• Familiarity with GDPR, HIPAA, and PCI-DSS compliance requirements.

Key Skills

Education

Any Graduate