Description

Key Skills: ServiceNow, CMDB Architecture, Software Development, ITOM, Asset Management, Platform Analytics, System Integration, Technical Architecture, Data Structures, Algorithms

Good to Have Skills: ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA), platform governance, upgrade strategies, technical debt management, SAM/HAM/SAM Pro, Service Mapping, Event Management, Health monitoring, SPM, Performance Analytics, discovery, normalization, reconciliation rules, CI lifecycle management, license compliance, software normalization, hardware asset governance.

Roles & Responsibilities:

• Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities and best practices.
• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, and lifecycle integrity.
• Act as a technical authority across SAM, ITOM, SPM, and enterprise analytics and reporting domains.
• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, and integration with downstream systems.
• Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards for data-informed decision-making.
• Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.
• Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into technical solutions.
• Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.
• Lead complex troubleshooting efforts including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.
• Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.

Experience Required: 10+ years experience in software design, development, and algorithm related solutions with hands-on ServiceNow experience.

Education: BA/BS Degree in Computer Science or related technical discipline, or related practical experience

Key Skills

Education

Any Graduate