Description

You will manage storage infrastructure and lead technical escalations for the operations team.

This role is on-site.

Responsibilities

• Guide the L2 operations team through BAU issues and manage all engineering escalations.
• Act as the primary point of contact for major incident escalations and vendor coordination.
• Perform architecture reviews to assist application teams in transitioning to container or cloud environments.
• Mentor and train L3 operations members while updating or creating new SOPs.
• Evaluate and implement new technologies in collaboration with vendors.

Required Skills

• 5+ years of experience in storage administration or related operations.
• Experience managing L2 and L3 operations support teams.
• Proven ability to handle BAU issues and major incident escalations.
• Competency in asset and competency development, including SOP creation.
• Ability to communicate technical concepts to non-technical audiences.
• Experience performing architecture reviews for cloud and container transitions.
• Ability to work with virtual and in-person teams under deadline pressure.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate