Description

Support the Business Strategic Service team through research, documentation, and analysis to assist County leadership and customer departments.

This role is on-site.

Responsibilities

• Conduct primary and secondary research to support business cases, technology research, and Business Relationship Management deliverables.
• Facilitate requirements gathering and journey mapping sessions to produce clear, well-structured business documentation.
• Develop reports, dashboards, visualizations, and technology inventories to track business performance and architecture.
• Map current and future state processes using swim lanes and create technology comparisons.
• Author business cases including ROI and VOI calculations to support new technology acquisitions.

Required Skills

• 5+ years of experience in technology research and analysis.
• Proficiency with MS Suite (Word, Excel, PowerPoint).
• Proven ability to translate complex technical issues into concise executive-level statuses and presentations.
• Experience facilitating customer-facing requirement gathering or journey mapping sessions.
• Ability to communicate security and risk-related concepts to both technical and non-technical audiences.
• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Strong critical thinking and problem-solving skills.

Preferred Skills

• Experience with Visio, MS Project, or SharePoint.
• Lead consulting experience with a large consulting firm.

Key Skills

Education

Not specified