Description

Provide Level 1, 2, and 3 technical support to end users, managing incidents from inception to resolution.

Responsibilities

• Manage and resolve incidents using Remedy ticketing systems.
• Troubleshoot and fix hardware, software, and user configuration issues.
• Install, configure, and expand operating systems, software applications, and service packs.
• Perform routine maintenance, hardware upgrades, and system monitoring.
• Test new software and operating systems before production implementation.

Required Skills

• 10+ years of experience in technical support roles.
• Deep expertise in Windows operating systems.
• Proficiency with desktop systems and software applications.
• Strong troubleshooting skills for hardware and network issues.
• Experience managing incidents through a ticketing system.
• Ability to perform software and hardware upgrades and maintenance.
• Analytical and problem-solving capabilities.
• Effective communication and customer service skills.

Preferred Skills

• Experience with Remedy IT Service Management tools.

Key Skills

Education

Any Gradute