Description

You will manage application support for distributed technologies and lead troubleshooting efforts across multiple technical teams.

Responsibilities

• Troubleshoot production issues by collaborating with DBAs, Level 2 support, Operations, and Middleware teams.
• Deploy fixes to lower environments, perform testing, and promote code to higher environments.
• Manage incident, problem, and change management processes within ITIL frameworks.
• Develop support documentation, including manuals, standards, and project handover checklists.
• Coordinate with external vendors to ensure application stability and support.

Required Skills

• 5+ years of experience in application support on distributed technologies.
• Expertise in scripting languages including Shell, Perl, or Python.
• Proficiency in Java/J2EE, debugging, defect fixing, and software maintenance.
• Strong database skills with Oracle, MS SQL, or IBM Db2, including writing complex SQL queries.
• Experience with middleware technologies such as WAS, JBoss, or Tomcat.
• Hands-on experience with ServiceNow and ITIL processes.
• Working knowledge of Linux environments.
• Experience operating within SLA guidelines and managing effort prioritization.
• Knowledge of IBM CMOD and Xenos products.

Preferred Skills

• Knowledge of PMLC/SDLC processes.

Key Skills

Education

ANY GRADUATE