Description

You provide 24x7 production support, manage deployments, and resolve incidents for a critical platform.

This role is remote.

Responsibilities

• Execute production deployments and maintain application stability across multiple environments.
• Manage incident and problem lifecycles, triaging tickets and collaborating with engineering teams for resolution.
• Investigate and resolve issues during maintenance windows, escalating complex problems as needed.
• Identify manual process gaps and implement automation to improve system reliability.
• Document solutions and maintain knowledge base entries according to established standards.

Required Skills

• 10+ years of experience in production support, incident management, and problem management.
• Proven experience with deployment processes and application maintenance.
• Strong triage skills with the ability to prioritize and resolve issues within SLAs.
• Ability to work a 24x7 schedule including a monthly on-call rotation for weekends.
• Experience collaborating with third-party vendors and internal development teams.

Preferred Skills

• Experience with AWS cloud services.
• Knowledge of J2EE applications.
• Proficiency in automation using UNIX shell scripts.

Key Skills

Education

Any Graduate