Description

You will manage production support workflows and automation tasks in a hybrid environment.

This role is on-site.

Responsibilities

• Manage production support processes and prioritize incoming work requests.
• Liaise with business users to resolve technical issues and provide updates.
• Execute tasks independently using automation tools and ticketing systems.
• Track and manage workflows through SNOW and JIRA.

Required Skills

• 5+ years of experience in a support or analyst role.
• Hands-on experience with Automation Anywhere (AA360).
• Proficiency using SNOW or JIRA for ticket management.
• Strong understanding of production support processes.
• Ability to manage workload and prioritization independently.
• Effective communication skills for direct business user interaction.

Preferred Skills

• Bachelor's degree in any field.

Key Skills

Education

Any Graduate